Shipping Policy

Last Updated: August 25, 2026

At Virel, we aim to make the shipping process simple, clear, and reliable. This policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are generally prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Orders are normally processed Monday through Friday, excluding public holidays.

During promotional periods, holidays, or periods of unusually high order volume, processing may take longer than usual.

2. Estimated Delivery Times

After an order has been dispatched, estimated delivery times are generally:

• United States: 7–15 business days
• Canada: 8–18 business days
• United Kingdom: 7–15 business days
• European Union: 8–18 business days
• Australia & New Zealand: 8–18 business days
• Other International Destinations: 10–25 business days

These delivery periods are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, local postal services, weather conditions, holidays, seasonal demand, and other circumstances outside our reasonable control.

3. Shipping Fees

Available shipping methods and applicable charges will be displayed during checkout before payment is completed.

Shipping costs may vary depending on the destination, product, order size, and selected shipping method.

Virel may occasionally offer free or discounted shipping promotions. Any applicable promotion will be displayed during checkout or communicated as part of the relevant offer.

4. Tracking Information

When tracking is available, tracking details will generally be sent to the email address provided when placing the order.

After an order has been dispatched, tracking information may take several business days to become active or begin showing movement.

A temporary lack of tracking updates does not necessarily indicate that a shipment has been lost or stopped in transit.

5. Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless specifically stated otherwise during checkout, these charges are not included in the product or shipping price and may be payable by the recipient.

Virel does not control customs authorities and cannot guarantee how long a shipment may remain under customs review.

6. Delivery Delays

We make reasonable efforts to meet estimated delivery times, but delays may occur due to circumstances outside our control.

These may include:

• Customs processing;
• Carrier disruptions;
• Severe weather;
• Public holidays;
• Seasonal shipping volumes;
• Transportation interruptions;
• Incorrect or incomplete address information;
• Local delivery restrictions.

A delay resulting from circumstances outside Virel's reasonable control does not automatically qualify an order for a refund.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible. We will attempt to make corrections if your order has not yet been processed.

Once an order has been dispatched, changing the delivery address may no longer be possible.

Virel cannot guarantee delivery, replacement, or reimbursement when a shipment cannot be delivered because incorrect or incomplete information was provided by the customer.

8. Failed or Returned Deliveries

A package may be returned to the sender if delivery cannot be completed because of an incorrect address, refusal of delivery, failure to collect the package, or another circumstance attributable to the recipient.

If your package is returned to us, please contact our support team to discuss the available options.

Additional shipping charges may apply if you request that the order be shipped again.

9. Lost or Missing Packages

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us.

We may request your order number and tracking information so we can investigate the shipment with the relevant carrier.

If the carrier confirms that a package has been lost, Virel will review the circumstances and determine an appropriate resolution in accordance with applicable law and our policies.

10. Damaged Packages

If your package arrives visibly damaged, we recommend taking photographs of the package and its contents before disposing of any packaging.

Please contact us with:

• Your order number;
• A description of the damage;
• Photos of the external packaging;
• Photos clearly showing the affected product.

This information may help us investigate the issue with the shipping carrier and determine an appropriate resolution.

11. Multiple Shipments

In some circumstances, products from the same order may be shipped separately due to product availability or fulfillment arrangements.

If this happens, you may receive multiple tracking numbers and the products may arrive at different times.

12. Contact Us

If you have questions regarding shipping, tracking, or delivery, please contact:

Email: support@virel.com

Please include your order number whenever possible so our support team can assist you efficiently.

Virel

Thank you for choosing Virel. We appreciate your trust and patience while we work to deliver your order safely and efficiently.