Return and Exchange Policy

Last Updated: August 25, 2026

At Virel, we want you to be satisfied with your purchase. If you need to return an eligible item or request an exchange, this policy explains the conditions and process.

1. Return Period

Return requests should generally be submitted within 30 days of delivery.

Please contact our customer support team before sending any product back. We will confirm whether the request is eligible and provide the appropriate return instructions.

Nothing in this policy is intended to restrict consumer rights that cannot legally be excluded.

2. Return Requirements

For a return to be considered, the product should generally:

Be unused and in its original condition;
Include its original packaging where reasonably possible;
Include all accessories, components, and materials supplied with the order;
Be accompanied by the order number or other valid proof of purchase.

Products damaged through misuse, improper handling, or avoidable wear may not qualify for a return, subject to applicable law.

3. Exchanges and Replacements

Virel may offer an exchange or replacement when:

The product arrives damaged;
The item is defective;
The wrong product was shipped;
The product received is materially different from the product ordered.

Requests to exchange an item for a different size, color, model, or variation may also be considered when the requested option is available.

Please contact us before returning the item so we can determine the appropriate solution.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

To help us investigate, please provide:

Your order number;
A description of the issue;
Clear photographs of the product;
Photographs of the shipping packaging when applicable.

After reviewing your request, Virel may provide a replacement, exchange, or refund depending on the circumstances.

5. Items That May Not Qualify

Certain products may be excluded from returns or exchanges where permitted by applicable law, including:

Personalized or customized products;
Digital or downloadable products;
Products that cannot reasonably be returned for health or hygiene reasons after opening;
Items damaged through misuse or improper care;
Products returned after the applicable return period.

Additional restrictions may apply to specific products and may be communicated on the product page or during checkout.

6. How to Request a Return

To start a return:

Contact Virel customer support.
Provide your order number and explain the reason for the return.
Provide photographs or additional information if requested.
Wait for our team to provide the return instructions.
Package the product securely and follow the instructions provided.

Please do not send products to an unauthorized return address, as this may delay the processing of your request.

7. Return Shipping Costs

Unless otherwise required by applicable law, customers may be responsible for return shipping costs when returning an item because they changed their mind or no longer want the product.

When a return is necessary because Virel sent the wrong item or the product arrived damaged or defective, we will generally cover or reimburse reasonable return shipping costs where applicable.