Refund Policy

Refund Policy

Last Updated: August 25, 2026

At Virel, we want you to have a positive experience with every purchase. This policy explains when a refund may be available and how refund requests are handled.

1. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests should generally be submitted within 12 hours of purchase. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

If an eligible cancellation is approved, the applicable amount will be refunded to the original payment method.

2. When a Refund May Be Available

A refund may be considered when:

  • The product arrives damaged;
  • The product is defective;
  • The wrong item was sent;
  • The item received is materially different from the product ordered;
  • An eligible returned product has been received and approved;
  • Virel is unable to fulfill an accepted order.

All requests are reviewed according to the circumstances of the order and applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us review the issue, we may request:

  • Your order number;
  • A description of the problem;
  • Clear photographs of the product;
  • Photographs of the packaging when relevant.

After reviewing the information, Virel may offer a replacement, exchange, or refund depending on the circumstances.

4. Refunds After an Approved Return

If your return has been approved, please follow the return instructions provided by our customer support team.

Once the returned item has been received and reviewed, an approved refund will generally be issued to the original payment method within 5–10 business days.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

5. Shipping Costs

Unless otherwise required by applicable law, original shipping charges may not be refundable.

Shipping costs may be eligible for reimbursement when:

  • We sent the wrong product;
  • The product arrived damaged or defective;
  • The issue resulted from an error on our part;
  • Applicable law requires the shipping cost to be refunded.

6. Refund Eligibility Limitations

Where permitted by law, a refund may not be available if the product:

  • Has been damaged through misuse;
  • Shows signs of improper handling or avoidable wear;
  • Is returned outside the applicable return period;
  • Is missing essential components or accessories;
  • Does not meet the applicable return requirements.

Nothing in this policy is intended to restrict consumer rights that cannot legally be excluded.

7. Unavailable Products

If Virel cannot fulfill an accepted order because a product becomes unavailable, we may cancel the affected order and refund the amount paid.

8. Duplicate Charges

If you believe you were charged more than once for the same order, please contact us as soon as possible.

We will review the transaction and, when necessary, work with the relevant payment provider to resolve the issue.

9. Payment Disputes

If you experience a problem with your purchase, we encourage you to contact Virel before initiating a chargeback or payment dispute.

Our support team will review the situation and make reasonable efforts to find an appropriate resolution.

10. Contact Us

For refund requests or questions regarding this policy, please contact:

Email: support@virel.com

Please include your order number and a brief description of the issue so we can assist you efficiently.

Virel

We appreciate your business and are committed to handling refund requests fairly and transparently.